Contact Safepal — Get Expert Crypto Security Support
Need help with your Safepal wallet or have questions about cryptocurrency security? Our expert support team is here to assist you 24/7 with all your digital asset protection needs.
How Can We Help You?
Email Support
Get detailed assistance with technical issues, account problems, or general inquiries. Our support team responds within 24 hours.
support@safepal.com.coLive Chat
Connect with our support agents instantly for real-time assistance. Available 24/7 for urgent issues and quick questions.
Start Live ChatHelp Center
Browse our comprehensive knowledge base with step-by-step guides, troubleshooting tips, and frequently asked questions.
Visit Help CenterBusiness Inquiries
Interested in enterprise solutions, partnerships, or bulk orders? Contact our business development team for custom solutions.
business@safepal.com.coSend Us a Message
Our Global Presence
Headquarters
Safepal Technologies Inc.
350 5th Ave
New York, NY 10118
United States
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
European Office
Safepal Europe Ltd.
456 Security Street
London, EC1A 1BB
United Kingdom
Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT
Asia Pacific Office
Safepal Asia Pte Ltd.
789 Innovation Hub
Singapore 018956
Singapore
Hours: Monday - Friday, 9:00 AM - 6:00 PM SGT
Join Our Team
We're always looking for talented individuals passionate about cryptocurrency security and blockchain technology. Explore career opportunities at Safepal.
Open Positions:
• Blockchain Security Engineer
• Product Manager
• Customer Success Specialist
• Marketing Manager
careers@safepal.com.coFrequently Asked Questions
How do I reset my Safepal wallet?
To reset your Safepal wallet, you'll need your recovery phrase. Go to Settings > Reset Wallet and follow the prompts. Make sure you have your 12 or 24-word recovery phrase before proceeding.
What should I do if my device is lost or stolen?
If your Safepal device is lost or stolen, your funds are still secure. Use your recovery phrase to restore your wallet on a new device. Contact our support team immediately for assistance.
What is covered under warranty?
Safepal hardware wallets come with a 2-year warranty covering manufacturing defects. This includes hardware malfunctions but does not cover physical damage from misuse.
Press & Media
For media inquiries, press releases, and interview requests, please contact our press team. We're happy to provide expert commentary on cryptocurrency security and blockchain technology.